Privacy Policy

Who we are

This website is operated by London Air Conditioning Fitters (“we”, “us”, “our”). We are the data controller for personal information collected through this website. You can contact us about this policy using the contact form on this website.

Information we collect

When you send an enquiry using our website form, we collect the information you provide: your name, email address, contact number, postcode, the service you are interested in, your property type and any message you include. We also record the page the enquiry was sent from.

Like most websites, our hosting provider may automatically log technical information such as your IP address, browser type and the pages you visit, for security and to keep the website running.

How we use your information

• To respond to your enquiry, arrange surveys and prepare quotations.
• To provide services you ask us to carry out, and to keep appropriate records of that work.
• To protect our website against spam and misuse.

We do not sell your personal information and we do not use it for marketing unless you have separately agreed to that.

Our lawful bases

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on: taking steps at your request before entering into a contract (responding to enquiries and preparing quotations); performance of a contract (carrying out work you have agreed to); our legitimate interests (running and securing our business and website); and legal obligations (for example, keeping certain business records).

Who we share information with

We only share personal information where necessary, with service providers who help us operate, such as our website host, the service that processes our enquiry form and our email provider. They may only use your information on our instructions. We may also disclose information where required by law.

This website loads fonts from Google Fonts. When your browser requests these resources, the provider receives your IP address and basic browser information.

Cookies

Our website does not set advertising or analytics cookies. Some third-party services used to deliver the site may use strictly necessary technical storage. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

How long we keep information

We keep enquiry information only for as long as needed to deal with your enquiry and any resulting work, and to meet our legal, accounting and record-keeping obligations. When information is no longer needed, it is securely deleted.

Your rights

You have the right to request access to your personal information, to ask us to correct or erase it, to restrict or object to our use of it, and to data portability in certain circumstances. To exercise any of these rights, contact us using the contact form on this website.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

Security

This website is served over an encrypted connection (HTTPS). We take reasonable technical and organisational measures to protect personal information, but no method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.